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Tenant Resources

Real Property Management Verita

Apply Online to Rent a Home

If you’re interested in leasing a home from Real Property Management Verita, it is best to first find a property you are interested in renting, then complete the online application.

Find a Rental Home and Apply

  1. Review the properties available to rent.
  2. Click on your desired property.
  3. Click Apply Online.
  4. Complete the Online Rental Application
  5. Pay Application Fee (part 2 of the Application).

Maintenance Request

  • If you’re having non-emergency requests like: 

    A/C or heater stopped working

    The appliance is not working as expected

    Plumbing problems

    Hot water heater issues

    Garage/door issues

    Electrical issues

Report Emergency Issue

  • How do I know if it’s a Maintenance Emergency?

    Is water leaking uncontrollably?

    Is there a gas leak?

    Was there a fire?

    Are you locked out of your home?

    Maintenance Emergency: A condition that causes injury, threatens your health, or causes serious property damage, such as fire, broken gas line/leak, broken water line or flooding, no heat, or a lockout.

Additional Tenant Resources

Every tenant who signs a lease with RPM Verita will receive access to an online account. Your secure account is convenient and easy to access and provides useful features and information to maximize your rental experience.

  • Pay rent online
  • Request repairs and maintenance
  • Apply for a new rental property
  • Give notice to vacate
  • Access documents, forms, and checklists such as your lease and procedures
  • Communicate with the Real Property Management Verita team

New Tenants

Sign up and follow the prompts to access your account for the first time. Use the email address and the rental property address you provided during the leasing process. Your login information will be emailed to you. Contact our office if you need assistance.

The best way to pay your rent is to pay online. Paying rent online saves you the time and hassle of bringing a rent check to the office, assists you in paying on time, and is the most secure, accurate, and efficient payment method.

Simply log in to your tenant account and follow the prompts to make a single payment or set up recurring payments each month to ensure your rent will always be paid on time by the due date!

There are two ways to request maintenance or repairs.

  1. Log in to your tenant account and submit a maintenance request.
  2. Call our 24-hour Maintenance Hotline at 321-972-6823 to request maintenance. If it is an emergency, please call us immediately. (Note: If the situation involves a serious water leak, locate the main water valve in your rental home and turn it to the off or closed position.)

Before Requesting Maintenance

For faster resolution, review the following list of suggestions before calling maintenance. You can also find helpful maintenance tips and advice in your tenant account.

Smoke detector won’t work when tested Monthly check and replace battery. Notify maintenance at once if not working.
Smoke detector beeps softly on and off Check and replace battery.
No power to plugs or switches Check breaker panel or fuse box. Check and reset.
Garbage disposal won’t work Push reset button on disposal or use allen wrench and turn.
No hot water Check thermostat on hot water tank. Is pilot light lit? Check breaker panel or fuses valve closed.
Hot water “TOO HOT” Check thermostat on tank and turn down.
Faucet or toilet leaks Turn off water fixture under sink, toilet at valve and notify maintenance.
Toilet plugged Try plunger. If still plugged call maintenance.
Sink plugged Remove hair from drain
Heater not working Check thermostat. Check button or pilot lights. Furnace covers on correctly? Is pilot light lit? Breaker tripped?
Dishwasher won’t drain Clean food out of bottom of dishwasher. Clean float. Rinse dishes before washing. Use jet dry once a month. Jet dry prevents hard water build up.
Refrigerator too warm or too cold Check thermostat, set correctly. Front and back grills clean. Clean out drain hole.

Pets AllowedPets are allowed in some of our rental properties. However, the type and number of pets allowed are determined by homeowner preferences and insurance policies.

To search for a rental home that is pet-friendly, you can browse through the available properties, click on Amenities, select the option for Pets Allowed, and if desired, choose the Fenced Yard option.

RPM Verita Pet Application

As a company, we’re happy to allow pets in rental homes that permit them. However, it’s essential to ensure that tenants are responsible pet owners and show consideration towards other residents in the area. Both landlords and tenants should be aware of the city ordinances that regulate pet ownership and management. Although this list of pet ordinances is not comprehensive, it addresses the most common questions that pet owners and landlords may have.

Pet Restrictions

Real Property Management Verita has specific pet restrictions based on the type, size, and number of pets. Some breeds of dogs, such as Dobermans, Rottweilers, Chows, and Pitbulls, may not be allowed due to property liability insurance policies. Tenants with pets are asked to maintain their own liability insurance.

General Rules and Regulations

Most cities and counties have pet ordinances that all Real Property Management Verita clients must abide by as pet owners.  Below are common ordinances; however, check with Animal Control in your local area to make sure you understand and comply with all pet rules and regulations.

Normally, you must register your dog or cat with the city within a certain timeframe of acquisition, and the license tag must always be attached to your pet. Most pet licenses need to be renewed periodically.

Most city ordinances require a pet to be kept on a leash at any time the pet is off its owner’s residence, except when in officially designated off-leash city property. Dogs and cats in heat must be kept in a secure enclosure, preventing their exposure to any free-roaming males.

If your dog bites a person or another animal, city pet ordinances usually require you to notify the police or an animal control officer immediately and not leave the scene until an officer has authorized you to do so. Always assist the victim as needed and give your contact information to the victim.

City pet ordinances also usually require you to control your dog’s barking at all times, both day and night, and the police have the power to impound your dog if it is barking incessantly and you can’t be reached.

Whether by law or not, tenants should always clean up after their pets as a courtesy to others and the surrounding property.

As you prepare to move in, here are a few items to help ensure a successful stay. When you sign your lease, we will provide you with the information you need to enjoy and care for your new home and login credentials for your tenant account. Please keep this information handy for easy reference throughout your stay.

Move In Assessment

Within 5 days of moving in, go through your new home thoroughly, then email us a completed Inventory and Condition Form along with photos to visually verify the conditions you describe on the form.

Also note, the completed form stays in the leasing department and does not constitute a maintenance request. If, during your assessment, you find anything that needs maintenance, please submit a maintenance request through your online tenant account. We want you to enjoy your new home and will work with you to ensure the property is well-maintained.

Tenant and Owner Responsibilities

As a resident of a rental home managed by Real Property Management Verita, we want you to treat the home as if it were your own and be respectful of your neighbors.  Taking good care of the property also leads to a faster return of your deposit when you move out.

Your lease outlines your full responsibilities; however, below are some general responsibilities.

  • Keep the property clean and orderly, inside and out
  • Set up utilities in your name prior to moving in – electricity, water, gas, trash
  • Care for landscaping and exterior – lawn, and minor trimming and weeding of shrubs and flowerbeds, sidewalks (e.g., snow removal), exterior light bulbs, window cleaning
  • Pest control
  • Complete minor and seasonal maintenance – changing light bulbs, furnace filters, refrigerator water filters, and batteries in detectors; maintaining water softener and purification systems; keeping vents clean
  • Comply with local, state, and Home Owner Association (HOA) property codes, rules, and regulations

Contact our office if you would like a referral for a vendor for the services listed above.

services7Owner Responsibilities

Real Property Management Verita and/or the owner of the rental home you lease are responsible for:

  • Ensuring the rental property is clean, safe, and ready for occupancy
  • Re-keying all doors leading to the outside for security
  • Complying with state and federal laws pertaining to required detectors in the home
  • Providing residents with a copy of applicable HOA rules

Rent Payment

You will receive a login for your own online account, where you can pay the rent each month. We encourage you to set up automatic, recurring payments to ensure on-time payment and peace of mind.


Maintenance Request

We want to ensure every rental property stays in great shape, and we encourage you to request maintenance when appropriate to possibly prevent larger issues or costly repairs.  When maintenance or repair is needed, log in to your online account or call our maintenance hotline.

Moving Out Guidelines

Moving out of a property can be a busy and stressful time, but Real Property Management is here to help make the transition smoother, faster, and more organized. We provide checklists and guides to assist you in the process.

Notice and Inspection

As outlined in your lease agreement, you must give proper notice before vacating the property. After all of your personal belongings have been removed, and the property is thoroughly cleaned, Real Property Management will conduct a move-out inspection. Please note that you are still considered to be living at the property until you return the keys (and garage door remote, if applicable) to our office. Once all keys have been returned, you cannot re-enter the property.

Security Deposit Refunds

To ensure prompt refunds, please review the security deposit section of your Residential Lease Agreement, which you signed when you first moved in. This section will provide clarity on the refund procedure and explain any additional charges you may incur.

Condition of Property

The condition of the property upon your departure significantly affects the return of your deposit. The better the condition, the faster the deposit will be returned to your forwarding address.

Early Departure

If you vacate the property before the end of the lease term, you will still be responsible for paying the remaining rent. However, we will do our best to lease the property to minimize your financial obligations.

Long-Term Relationship

Our goal is to maintain positive relationships with both our property owners and tenants and ensure you are satisfied. If you are pleased with our service, we hope you consider our services again in the future. In addition, we encourage you to email us and offer to post a positive review or provide a testimonial for future marketing use.

Likewise, when you decide to move, buy a home or car, or get a new job, Real Property Management will support you by offering a payment history and providing you a letter of recommendation provided you have paid your rent on time and have taken care of the property.

The Neighborly Done Right Promise

The Neighborly Done Right Promise ® delivered by Real Property Management, a proud Neighborly company

When it comes to finding the right property manager for your investment property, you want to know that they stand behind their work and get the job done right – the first time. At Real Property Management we have the expertise, technology, and systems to manage your property the right way. We work hard to optimize your return on investment while preserving your asset and giving you peace of mind. Our highly trained and skilled team works hard so you can be sure your property's management will be Done Right.

Canada excluded. Services performed by independently owned and operated franchises.

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